Cancellation & Refund Policy

Effective Date: July 2, 2025

 

At GKPTutors.in, we aim to deliver quality home tutoring services with transparency and professionalism. This Cancellation and Refund Policy outlines our terms regarding service cancellations and refund eligibility.

 

1. Class/Session Cancellation by Students

  • Prior Notice: Students must notify us at least 24 hours in advance to cancel or reschedule a session without penalty.

  • Short Notice (less than 24 hrs): May be counted as a completed session and no refund will be issued unless due to medical or emergency reasons (proof may be required).

  • No-shows: Missed sessions without prior notice are non-refundable.

2. Cancellation by Tutors

  • In rare cases where a tutor must cancel a session, we will:

    • Offer a reschedule at a mutually convenient time

    • Or, if rescheduling is not possible, issue a 100% refund for that session

3. Monthly Packages / Advance Payments

  • If you’ve booked a monthly plan or paid in advance for multiple sessions:

    • You may cancel and request a refund for the unused sessions only

    • A 24-hour notice before the next scheduled class is required for each cancellation

    • A processing fee of up to 10% may apply to cover administrative costs

4. Trial Classes

  • Trial classes are either free or discounted as per current promotions

  • Refunds are not applicable on trial or demo classes unless agreed otherwise

5. Refund Timeline

  • Approved refunds will be processed within 7–10 business days

  • Refunds will be credited to the original payment method used during booking

6. Non-Refundable Scenarios

We do not offer refunds in the following cases:

  • Services already rendered

  • User violation of our terms or misconduct with tutors

  • Requests made after 7 days of the last session

7. How to Request a Cancellation or Refund

To request a cancellation or refund, contact us at:

📧 Email: info@gkptutors.in
📞 Phone: +91 94554863816
Include your full name, booking details, and reason for the request.

 

8. Policy Changes

We reserve the right to update this policy at any time. Changes will be posted on this page with a revised “Effective Date.”